Step 1: An Investor (Complainant) can file / lodge a complaint in various ways as mentioned below:

• Call our office.

• E-mail at “compliance@manalitrading.com” through your registered E-mail Id.

• Sent written complaint/grievance through courier/post to our Trading Office.

• Further recourse to SEBI/NSE/CDSL/NSDL.

 

Step 2: The complainant needs to mandatorily include Name, UCC/BO ID, PAN, registered E-mail Id and Mobile number while registering a complaint, apart from proper nature and details/description of the grievance/complaint.

 

Step 3: We will respond, either by E-mail or any other mode of communication (where audit trail can be maintained), acknowledging the receipt of the complaint.

 

Step 4: In due course, on a case-to-case basis, we will analyse, verify, investigate, rectify and/or do the necessary to try and resolve the matter satisfactorily wherever possible. In case we find that the complaint has either no merit or is otherwise not attributable to us, we shall respond accordingly.

 

Step 5: In case either of the parties are not satisfied with the final outcome or are still aggrieved, recourse to other higher/alternate forums are available for further pursuit.

 

Process to find the status of the Complaint:

The complainant can reach/write to us anytime to inquire about the status of the complaint. The communication shall be sent to the complainant’s registered E-mail Id and Mobile number along with the response, as soon as that complaint is marked as resolved.